bet24 Terms & Conditions

1.1 About the Service

bet24 is an online casino and betting platform that provides sports betting, casino games, live dealer games, and other digital gaming services to users in Bangladesh. In these terms, "bet24", "we", and "our" refer to the entity operating the bet24 platform, and "you", "user", and "member" refer to any person registered on or using the platform.

1.2 Acceptance of Terms

By accessing the bet24 platform, creating an account, or using any of our services, you are considered to have fully accepted these terms and conditions, our Privacy Policy, and our Responsible Gaming Policy. If you disagree with any part of these terms, you are requested to stop using the platform immediately.

1.3 Scope of Application

These terms apply to the bet24 website, mobile browser version, and any related services. bet24 reserves the right to modify, suspend, or discontinue any part of the platform at any time without prior notice.

2.1 Account Creation Requirements

The following conditions must be met to create an account at bet24:

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Only one account per person is permitted.
• You must keep your account credentials secure and not share them with any third party.

2.2 Accuracy of Information

All information provided during account registration must be truthful, accurate, and complete. If false information is provided, bet24 reserves the right to suspend or close the account and the balance may be forfeited. If any personal details change, you must notify us immediately via live chat or by emailing [email protected].

2.3 Account Security

It is entirely your responsibility to keep your account login details confidential. If someone gains unauthorised access to your account, notify the bet24 support team immediately. bet24 uses SSL encryption technology to protect account information from misuse.

3.1 Age Restrictions

bet24 services are for those aged 21 and above only. Use of the platform by minors is strictly prohibited. bet24 may request a government-issued ID or other documents for age verification at any time. Failure to verify will result in immediate account suspension.

3.2 Geographic Restrictions

Eligibility to use bet24 services depends on the local laws of your location. It is your own responsibility to confirm that using online gaming services is lawful in your area. If you are unsure about service availability in a specific region, seeking legal advice is recommended.

4.1 Accepted Payment Methods

bet24 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). Only payment methods registered in your own name may be used.

4.2 Minimum Deposit & Withdrawal Limits

The minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳800. Withdrawal requests below this amount cannot be processed.

4.3 Withdrawal Timeframe

Approved withdrawals are generally completed within 1 hour. Before processing a withdrawal request, bet24 may ask for additional documents to verify your identity.

4.4 Legitimacy of Funds

All deposited funds must come from lawful sources. If money laundering or illegal transactions are suspected, bet24 reserves the right to freeze the account and conduct the necessary investigation.

4.5 Withdrawal Prerequisites

Before withdrawing funds won from bonuses, the following conditions must be met:

• The applicable wagering requirements must be fully completed.
• Account identity verification must be completed.
• The minimum withdrawal limit must be met.
• The account's payment method must be registered and verified.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,200, giving a total balance of ৳2,200. Alternatively, a deposit of ৳34,000 earns the maximum bonus of ৳20,000, giving a total balance of ৳54,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times, applied only to the bonus amount (not the deposit amount). Example: ৳1,200 bonus × 15 = ৳18,000 in bets must be completed before winnings from the bonus can be withdrawn.

5.3 Bonus Usage Terms

General terms and conditions for bonuses and promotional offers:

• Each bonus offer may be used once per account only.
• Bonuses may only be used on games designated by bet24.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after wagering requirements are met.
• Abusing bonuses through multiple accounts will result in bonus cancellation and account suspension.
• bet24 reserves the right to modify or cancel any bonus offer at any time.

6.1 Fair Play Policy

All games on the bet24 platform are operated in accordance with a fair play policy. Game outcomes are determined impartially using Random Number Generator (RNG) technology. Any attempt by a player or third party to strategically influence game outcomes is strictly prohibited.

6.2 Policy on Technical Issues

In the event of a technical error or disconnection during a game, bet24 will attempt to restore the last saved game state. The server-side record will be considered final. If a technical error produces an unintended outcome, bet24 reserves the right to void the bet and return the staked amount.

6.3 Betting Limits

Specific minimum and maximum bet limits apply to each game or betting market. These limits vary by game and are clearly stated on the relevant game page. bet24 reserves the right to change these limits at any time.

6.4 Interpretation of Betting Rules

In the event of any dispute regarding betting rules or outcomes, bet24's decision will be considered final. For sports betting, outcomes are determined based on data from live score providers or official result-issuing bodies.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on the bet24 platform:

• Creating or operating multiple accounts.
• Using any software, bots, scripts, or automation tools.
• Intentionally exploiting game errors or vulnerabilities.
• Using or stealing another user's account credentials.
• Abusing the bonus system or artificially fulfilling bonus conditions.
• Processing fraudulent payments or chargebacks.
• Money laundering or any other illegal financial activity.
• Harassing or defrauding other players.

7.2 Consequences of Violations

Involvement in any of the above prohibited activities may result in bet24 immediately suspending or permanently closing the account, placing a hold on all pending withdrawals, and where applicable, notifying law enforcement authorities.

8.1 Data Collection & Use

bet24 collects users' names, addresses, email addresses, phone numbers, and payment-related information for the purpose of providing services. This information is used for account verification, payment processing, promotional communications, and fulfilling legal obligations.

8.2 Data Sharing Policy

bet24 does not sell users' personal information to third parties. However, information may be shared with trusted technology partners for service operations, and with relevant authorities as required by law. For more details, please read our Privacy Policy.

8.3 Cookie Policy

The bet24 website uses cookies to function properly and to improve the user experience. Continued use of the platform is considered consent to the use of cookies.

9.1 bet24's Commitment

bet24 believes that gaming is a form of entertainment and should remain enjoyable. We provide players with tools for self-imposed limits, self-exclusion, and temporary breaks. To learn more about responsible gaming, visit our Responsible Gaming page.

9.2 Prevention of Problem Gaming

If anyone feels that gaming is having a negative impact on their personal or financial life, the bet24 support team is ready to help. Requests for temporary account suspension are always honoured. Gambling can be addictive — play only within your means.

10.1 Suspension by bet24

bet24 may suspend or close an account without prior notice in any of the following circumstances:

• Suspicion of providing false information or identity fraud.
• Operating multiple accounts.
• Abusing bonuses or promotional offers.
• Participating in any prohibited activity.
• A directive from law enforcement or a court order.

10.2 Closure by the User

Any user may request the closure of their account at any time. To do so, contact the support team via bet24 live chat or by emailing [email protected]. All pending withdrawals will be settled before the account is closed, however any bonus balance may be forfeited.

10.3 Balance Refund

Upon account closure, all verified deposit balances will be returned, provided the account was not closed due to a rule violation. If closed due to a rule violation, bet24 reserves the right to forfeit the balance.

11.1 Complaint Submission Process

If you are dissatisfied with any matter, please contact the bet24 support team first. Submit your complaint in writing via email at [email protected] or through live chat. Include a detailed description of the issue, the relevant dates and times, and any supporting documents.

11.2 Resolution Timeframe

bet24 takes all complaints seriously and endeavours to resolve them as quickly as possible. Complex matters may require additional investigation. During an investigation, the relevant balance may be temporarily placed on hold.

11.3 Final Decision

The decision issued following bet24's internal investigation will be considered final. If a user disagrees with this decision on any matter, they retain the right to pursue legal action; however, in such cases, this internal process must be completed before any legal action is taken against bet24.

12.1 Right to Modify

bet24 reserves the right to amend these terms and conditions at any time. For significant changes, users will be notified via email or a platform notification. However, you are always advised to review this page regularly.

12.2 Continued Use After Changes

Continued use of the platform after changes to the terms and conditions will be deemed acceptance of the new terms. If you object to the new terms, please stop using the platform and request account closure.

12.3 Enforceability of Terms

If any part of these terms and conditions is found to be unenforceable or invalid, the remaining terms will remain in full effect. The Bengali version of the terms and conditions will be considered the primary version.