bet24's Privacy Policy

bet24 ("we", "our", "platform") provides a reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes how bet24 collects, stores, uses, and safeguards your personal information when you use our website, applications, and related services.

By using our services, you are considered to have accepted the terms described in this Policy. You must be at least 21 years old to register or operate an account on bet24. This Policy is an integral part of bet24's Terms and Conditions.

bet24 may collect the following categories of information to operate its services properly:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: Details related to your payment method (such as bKash, Nagad, Rocket, Upay, or the last four digits of a bank account number); we do not store complete payment credentials.
• Transaction History: Details of deposits, withdrawals, and bets.
• Technical Information: IP address, browser type, device information, and cookie-related data.
• Communication Logs: Live chat messages and email correspondence.

You provide this information directly by filling out registration forms, during payment processing, or when contacting our support team. Some information is collected automatically through our server logs and cookies.

bet24 uses collected information for the following legitimate purposes:

• To enable account registration, verification, and secure login.
• To process deposit, withdrawal, and betting transactions.
• To prevent fraud, money laundering, and other illegal activities.
• To verify your identity and confirm that you are over 21 years of age.
• To provide customer support and resolve complaints.
• To improve the security and performance of our platform.
• To personalize services according to your preferences.
• To monitor risky behavior in line with responsible gaming guidelines.

We do not sell your information to any third party for commercial purposes.

bet24 may share your information with trusted third parties in limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and the relevant financial institutions for bank transactions.
• Identity Verification Services: Verification providers engaged for KYC (Know Your Customer) processes.
• Technology Partners: Those who assist in managing the infrastructure, hosting, and security of our platform.
• Legal Obligations: Upon receipt of a court order or a lawful request from a competent authority.

Your information will not be shared with third parties for any reason other than those listed above. All third-party providers are contractually bound to comply with bet24's data protection standards.

bet24 takes industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: All data transmitted on our site is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive stored data is kept in encrypted form.
• Access Controls: Only authorized staff may access personal data, and only as required for specific tasks.
• Firewalls & Intrusion Detection: Continuous network monitoring.
• Regular Security Audits: Periodic security assessments conducted by external experts.

bet24 does not retain your information longer than necessary. Generally:

• Data for active accounts is retained for as long as the account remains open.
• Financial and transaction-related data may be retained for a defined period after account closure to meet applicable legal obligations.
• Data relevant to fraud prevention and dispute resolution may be retained for a longer period.
• Where consent given for marketing communications is withdrawn, the related data is deleted as soon as possible.

As a user of bet24, you have the following rights:

• Right of Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (though this does not apply to data retained to meet legal obligations).
• Right to Restrict Processing: The right to request that processing of your data be limited in certain circumstances.
• Right to Object: The right to object to the use of your data for direct marketing purposes.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.

To exercise these rights, email us at [email protected]. We will respond in a timely manner after verifying your identity.

bet24's website uses cookies and similar tracking technologies. Cookies serve the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the site.
• Performance Cookies: To analyze usage patterns on the site and improve service quality.
• Functional Cookies: To remember your preferences (such as language or display settings).

You can control or reject cookies through your browser settings. However, disabling cookies may cause some important site features to stop working properly.

bet24 strictly enforces age verification. Our services are intended only for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we suspect that an account is being operated by a minor, the account will be suspended immediately and the associated data will be securely deleted.

bet24 primarily operates its servers in Bangladesh and the Asia-Pacific region. However, some data may be processed or stored in other countries as required for technical services. For any such transfers, we ensure that the receiving party adheres to protection standards equivalent to those in this Policy.

If you consent during registration to receive special offers and promotional messages from bet24, we may contact you via email or app notifications. At any time, you may:

• Update your communication preferences from your account settings.
• Unsubscribe by emailing [email protected].

Even after unsubscribing, important transactional messages related to the service will continue to be sent.

bet24 takes responsible gaming seriously. For this purpose, we may analyze your gaming behavior data and take the following protective measures:

• Identify harmful behavioral patterns and issue appropriate warnings.
• Set deposit limits or temporarily suspend your account upon your request.
• Process self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

bet24 may revise this Privacy Policy as needed. For significant changes, we will:

• Post a notice in a prominent location on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of this page.

Continuing to use our services after any changes means you have accepted the updated Policy. We recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available 24/7 on the bet24 website.

Our support team provides service in both Bengali and English. We take every request seriously and are committed to resolving it within a reasonable timeframe.